Return Policy

You have 7 days from delivery to request a return. Requests after this window cannot be processed, except where a manufacturing defect is identified.

• Items unused, unwashed, and in original packaging with tags attached.
• Items received damaged, defective, or incorrectly shipped (we cover return cost).
• Wrong size where the original packaging is intact and unopened.

For hygiene and safety, the following are non-returnable unless faulty:

• Pillows, duvets and mattress protectors once opened.
• Nightwear, robes and other intimate apparel once worn or washed.
• Towels and bath items once washed.
• Items from the Sale or Clearance category (final sale).
• Custom orders, monogrammed items, and gift packages once opened.

1. Email Order@cozyluxebeddings.com or WhatsApp +234 707 298 7483 within 7 days, with your order number and a short description (photos help for damaged items).
2. We'll confirm eligibility and share return instructions within 1–2 business days.
3. Ship or drop off the item at our Sangotedo showroom in its original packaging.
4. Once received and inspected (1–3 business days), we'll process your refund or exchange.

Approved refunds are issued to the original payment method via Paystack within 5–10 business days of inspection. Delivery fees are non-refundable unless the return is due to our error (wrong, damaged or defective item).

Prefer a different size or colour? We're happy to exchange — subject to availability. Any price difference will be charged or refunded accordingly.

If the return is due to our error, we cover the return delivery via our logistics partners (Bolt and others). For change-of-mind returns, the customer is responsible for return delivery costs.

Please inspect your order at delivery. If anything is damaged, please photograph it before unpacking further and contact us the same day. We'll replace it at no cost to you.