Cozy-Luxe Beddings respects your privacy. This policy explains what information we collect, why we collect it, and how we use and protect it. We do not sell your personal data.
Information we collect
- Contact details — name, email, phone number, delivery address.
- Order details — items purchased, order history, preferences.
- Payment details — processed securely by Paystack; we do not store full card numbers.
- Site activity — basic analytics such as pages visited and device type, used to improve the Site.
How we use your information
We only use the information you submit to:
- Process your order and contact you about the status of your purchase.
- Arrange and complete delivery through third-party logistics partners.
- Process payment for the services you requested through Paystack.
- Respond to enquiries, support requests and complaints.
- Send order confirmations and, only if you opt in, occasional newsletters.
We never sell, rent or trade your personal information to anyone.
Who we share information with
We share only the minimum information needed with trusted partners:
- Logistics partners (e.g. Bolt and other couriers) — your name, delivery address and phone number, solely to complete delivery.
- Paystack — payment details, to process your transaction securely.
- Service providers who help us operate the Site (e.g. hosting, email delivery, analytics), under strict confidentiality obligations.
- Authorities, only where required by law.
Marketing emails
We only send marketing emails to subscribers who opt in. You can unsubscribe at any time via the link in any email, or by emailing us.
Cookies
We use essential cookies to run the site (e.g. cart, login) and limited analytics cookies to understand site usage. You can disable cookies in your browser; some site features may stop working as a result.
Data retention
We keep order and contact information for as long as needed to fulfil the order, provide support, and comply with legal, tax and accounting obligations. You can request deletion of your account data at any time.
Your rights
Under the Nigeria Data Protection Act (NDPA) and similar laws, you may request to access, correct, export or delete your personal data, or object to certain processing. Contact us at Order@cozyluxebeddings.com and we'll respond within 30 days.
Security
We use industry-standard safeguards — encrypted connections (HTTPS), access controls, and trusted infrastructure providers — to protect your data. No system is 100% secure, but we take this responsibility seriously.
Children
The Site is not directed to children under 16. We do not knowingly collect personal data from children.
Updates to this policy
We may update this policy from time to time. Material changes will be communicated on this page with a new "Last updated" date.