Question 1

What materials do you use?

Accepted Answer

We work primarily with long-staple Egyptian cotton, Turkish terry, and pure mulberry silk, finished with hotel-grade tailoring.

Question 2

How do I care for my bedding?

Accepted Answer

Wash cool (30°C), with similar colours, using a mild detergent. Tumble dry low or line dry. Avoid bleach and fabric softener to preserve the weave.

Question 3

How long does delivery take?

Accepted Answer

Lagos: 1–3 business days. Other states: 3–7 business days. See our Shipping Policy for full details.

Question 4

Do you offer free delivery?

Accepted Answer

Yes — complimentary delivery within Lagos on orders above ₦150,000.

Question 5

Which payment methods do you accept?

Accepted Answer

All major debit and credit cards, bank transfers and USSD via Paystack. We do not store your card details.

Question 6

Can I return an item?

Accepted Answer

Yes, within 7 days of delivery if the item is unused and in original packaging. Hygiene items (pillows, nightwear, opened bedding) are non-returnable unless faulty. See our Return Policy.

Question 7

Do you supply hotels and short-let apartments?

Accepted Answer

Absolutely. Visit our Hotel Supplies page or contact us for a custom quote.

Question 8

Do you sell my personal data?

Accepted Answer

No. We only use the information you provide to fulfil your order — contacting you about your purchase, completing delivery via our logistics partners (Bolt and others), and processing payment via Paystack.

Question 9

How can I reach customer support?

Accepted Answer

Email Order@cozyluxebeddings.com or WhatsApp +234 707 298 7483. We typically respond within a few hours during business days.

Frequently Asked Questions